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Power Protection Programs

Description Gold Silver
Two preventative maintenance visits ×    
One preventative maintenance visit   ×  
Four hour response time in a downtime situation × ×  
Twenty-four hour telephone technical support × ×  
Coverage of all parts × ×  
Coverage of all labor × ×  
Coverage of all travel and expenses × ×  

Gold
  • Two comprehensive pre-scheduled preventative maintenance visits annually by our factory trained customer service engineers to:
  • Perform a thorough visual inspection of all parts (bulbs, displays, missing hardware, cleanliness) and make any needed corrections
  • Verify and calibrate all monitoring components
  • Verify proper operation and condition of the system
  • Check system for proper load balance, kVA usage and for building alarm status
  • Provide complete reporting on all services rendered
  • Perform infrared scanning of internal connections: A sure way to detect potential failure by seeking out the hot spots that lead to component deterioration and disaster before they occur.
  • 4 Hour response time in a down time situation
  • 24 Hour telephone technical assistance from PDI Field Service Engineers
  • Costs for PDI parts and labor required to correct any problems or keep the system in good operating condition
  • Guaranteed parts availability
Silver
  • One comprehensive pre-scheduled preventative maintenance visit annually by our factory trained customer service engineers to perform duties as listed above
  • Perform a thorough visual inspection of all parts (bulbs, displays, missing hardware, cleanliness) and make any needed corrections
  • Verify and calibrate all monitoring components
  • Verify proper operation and condition of the system
  • Check system for proper load balance, kVA usage and for building alarm status
  • Provide complete reporting on all services rendered
  • Perform infrared scanning of internal connections: A sure way to detect potential failure by seeking out the hot spots that lead to component deterioration and disaster before they occur.
  • 4 Hour response time in a down time situation
  • 24 Hour telephone technical assistance from PDI Field Service Engineers
  • Costs for PDI parts and labor required to correct any problems or keep the system in good operating condition
  • Guaranteed parts availability
  • For Power Protection Plan Pricing, Orders or Renewals:
  • Call PDI Customer Service at 1-800-225-4838 or service@pdicorp.com
  • Please have your units job and serial numbers ready